Independent Workplace Investigations & Mediation
Thorough, impartial investigations and skilled mediation that protect your people and your organisation.
Getting the Investigation Right
A formal complaint has been made. Or a whistleblowing concern has been raised. Or something has come to light that you know you cannot ignore. Whatever the trigger, you are now in a position where how you investigate will determine everything that follows.
Get it right, and you have clear, defensible findings that enable fair decision-making and protect your organisation’s legal position. Get it wrong, and you face tribunal claims, regulatory scrutiny, grievance appeals, and the kind of reputational damage that takes years to repair.
What we investigate
We are regularly instructed to investigate misconduct and gross misconduct allegations, discrimination and harassment complaints including sexual harassment, bullying at every level including between senior leaders, whistleblowing and protected disclosure concerns, safeguarding and PREVENT matters in education and healthcare settings, data protection breaches and covert recording incidents, professional misconduct, conflicts of interest, financial irregularities, and complex grievances involving multiple parties or intersecting issues.
How our investigations work
We scope every investigation carefully before it begins. That means agreeing clear terms of reference with the commissioning manager, identifying the relevant policies, legal frameworks, and Equality Act considerations, and setting a realistic timeline that balances thoroughness with the need for timely resolution.
Evidence gathering is structured and methodical. We conduct detailed interviews with complainants, respondents, and witnesses, review all relevant documentation, and maintain a comprehensive investigation log throughout. Every party is treated with fairness and respect, and we ensure procedural safeguards are in place from the outset.
Our analysis applies the balance of probabilities standard, considers all relevant legal tests, and assesses each piece of evidence on its own merits and in the context of the wider picture. We do not work to a predetermined outcome.
Our investigation reports set out the evidence, the analysis, and the findings in a format that is clear, logical, and written to withstand challenge, whether from a disciplinary panel, an employment tribunal, or a regulator. Every report includes practical recommendations for the commissioning organisation.
What happens after the investigation
An investigation report is only useful if the organisation knows what to do with it. We offer a post-investigation briefing with the commissioning manager and, where appropriate, support with implementing recommendations, communicating outcomes, and addressing any broader issues the investigation has identified.
Why use an external investigator?
Internal investigations carry real risks: perceived bias, insufficient time and resource, methodology that would not withstand tribunal challenge, and findings that employees do not trust. An independent external investigator removes these risks and gives your organisation the confidence to act on the findings.